Refund Policy

1. General Terms

Due to the nature of custom creative services, refunds are handled on a case-by-case basis. Our goal is always to provide a final product that meets or exceeds your expectations through our structured revision process.

2. Eligibility for Refund

• Full Refund: You are eligible for a full refund if the request is made within 24 hours of purchase and before any creative production, research, or strategy work has commenced.
• Partial Refund (50%): If a project is cancelled after the initial concept presentation but before the final refinement stage, a 50% refund may be issued to cover the labor and time invested in the initial phase.
• No Refund: Once final assets have been delivered, or after three rounds of revisions have been completed, all sales are considered final and no refunds will be issued.

3. Revision Process

We encourage all clients to utilize the included revision rounds to ensure the final design aligns with their vision. Refunds will not be issued based on a change of mind if the work produced adheres to the original project brief.

4. How to Request a Refund

To initiate a refund request, please email timhaglinn@hotmail.com with your project details and the reason for the request. We will review your inquiry and respond within 2 business days.